Homework Hub Home Policy

Lesson Scheduling: Please contact the student to schedule your lesson and introduce yourself. If  you or the student need to change a scheduled lesson or add an additional lesson, please feel free to contact the parents directly and the parents may contact you as well. It is in good faith that we allow such communication. It is very important to notify the Homework Hub by text (516) 423-2543 of such changes so it can be documented. Please note, an adult must be home during the lesson.

Minimum Session Length: The minimum length of each session is 1 hour. Occasionally,  students will have other obligations that cut our lessons short. In this case, we will still bill for the full hour. Please schedule lessons accordingly. 

Lesson Duration: Lessons exceeding 1 hr are rounded to the nearest 1/4 of an hr. and billed  accordingly.

Payment: Please do not accept payment from the clients. Homework Hub will handle all payment transactions. In order to document each lesson, please fill out the lesson summary on our website (under Staff Forms) within 48 hours of the session. Once Homework Hub receives your summary, we will read it over and email it directly to the parent/s. It is then that your lesson is considered complete and you will be paid for your services.

Policy: In order to maintain scheduling flexibility for both you and the students, HwH has a 24hr cancellation policy. Lessons that are cancelled with less than 24-hours notice can be charged in full. However, to give families extra flexibility, teachers must be notified by 10 a.m. on the day of lesson in order to be paid for their time. This policy is not meant to be punitive to the families, but is in place out of respect for the value of your time. However, if the cancellation is due to sickness or an emergency, it is up to your discretion if you want to charge for that lesson. In the event you are charging for a late cancellation, please contact the office and ask how you can assist during this hour. If you prefer not to assist, you will opt out of being paid.